Paper notice fee

Council will charge a $2.50 fee for all paper rates notices issued from January 2025. Ratepayers who receive their rates notice electronically, or who receive a pensioner rebate or self-funded retiree rebate, will be exempt.

Learn more about the paper notice fee.

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Holiday closure

Council’s customer service centres will close at 12:00 PM on Tuesday 24 December 2024. Normal business hours will resume at 8:30 AM on Thursday 2 January 2025.

You can contact Council during the closure by calling (07) 3205 0555.

Learn more about Council's holiday closure

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You Are Here : Home / About Council/Governance

Governance

Administrative action complaints

Council welcomes feedback and complaints to continually improve its processes and service delivery.

Competitive neutrality complaints

Council has established a Competitive Neutrality Policy which outlines Council’s process for resolving customer complaints.

Code of conduct for employees

Council employees and volunteers ensure our day-to-day conduct is of a high standard. View the Code of Conduct for Employees.

Fees and Charges

Council's fees and charges as adopted.

Fraud and corruption control framework

Provides direction on strategies to prevent, detect respond to and monitor and evaluate fraud and corruption.

Petition to Council

Petitioning is one of the traditional ways members of the community can have their say and make requests direct to Council.

Right to information and privacy

Open and transparent access to information about Council's services, activities and business operations.

Social media

Council invites you to participate by giving us your views, opinions or comments.

S150DX (Local Government Act 2009) Register

The new Councillor complaints system introduced in the Local Government (Councillor Complaints) and other Legislation Amendment Bill 2018.

Notice of injury, loss or damage

Information in relation to Council's claims process and the relevant forms required to be completed.

Public interest disclosure

A public interest disclosure (PID) is a disclosure about wrongdoing in the public sector that serves the public interest.

Report wrongdoing

Report fraud, corrupt conduct, or public interest issues to Council online. You can choose to remain anonymous.