Compensation claims for damages, injury or loss
If you suffer an injury or damage to your personal property because of Council's negligence you may wish to seek compensation. This can include injury from tripping on pavement, damage caused by driving over a pothole, or Council mowing damage.
For us to consider your claim, you must provide evidence substantiating your loss. You must also prove we have breached a duty to prevent harm, making us liable under the Civil Liability Act 2003.
While we may own or maintain land or assets where an incident has occurred, it is not an automatic admission of liability.
Report the hazard
If the hazard that may have caused or contributed to your incident still poses a risk and requires action, phone (07) 3205 0555 or 1300 477 161.
Claiming through your insurance
You can lodge a claim with your insurance company and if they consider us liable, they may seek compensation from us.
Before making a claim
Before making a claim, there are documents you may need to provide, such as:
- photos of injuries sustained
- photos of the location, damage or injuries
- substantiating medical report
- written authority
- sketch or map of the location
- invoices
- receipts
- repair quotes.
It is your responsibility to provide evidence to substantiate your claim.
The claims process
- Collect the required supporting evidence and documentation, and submit a claim.
- We will send an acknowledgement letter via email within 15 working days of receipt of your claim.
- If your claim lacks enough information, we may request more details. If you don’t respond within 30 days, we will close the claim. To proceed, you must submit a new claim with the originally provided, and any extra requested, information.
- We will respond to your claim in writing to advise the outcome of the investigation and our final decision on your matter. Our letter will also advise you of your review rights if you are dissatisfied with our decision.
Make a claim
If you are unable to make a claim online, or would like more information, contact us.
Responsible entity
We cannot assess a claim where we are not the responsible entity. If we identify your claim relates to a Council contractor, we will refer your claim to them.
When you submit a completed claim form, you consent to us disclosing the details of your claim to the contractor. This includes supplied files and personal information.
We will let you know if this happens. We will provide you with the contractor’s contact details, and they will contact you about your claim.
If your claim relates to another entity, such as Unitywater, Energex, or Queensland Transport and Main Roads, we will advise you in writing to contact them.
Legal advice
We cannot provide legal advice. We encourage you to seek independent legal advice for your unique situation.
Damage from storm or weather events
We may not be liable for damage to private property or personal injury from a storm or weather event. These incidents are ‘acts of nature’.