Council has implemented safeguards in our supplier payment processes to protect against cybercrime. This includes protecting against the risk of supplier payment details being altered fraudulently.
Council uses EFTsure, a system that verifies supplier details every time we make a payment. EFTsure is an independent, real-time, continuous monitoring system designed to manage supplier onboarding and data management. EFTsure ensures accurate electronic funds transfers for payments.
Verifying supplier details
Suppliers who undertake business with Council will receive an email from EFTsure, asking them to confirm their details, including their business name, ABN and bank account details. The email will link them to the supplier verification portal on the EFTsure website.
Supplier data provided is verified by EFTsure by telephone to ensure that only legitimate information is entered into Council’s finance system.
How to update your details
Suppliers can contact Council if their details change, or if they notice any discrepancies by emailing accounts.payable@moretonbay.qld.gov.au. Depending on the data being updated, suppliers may receive a phone call from an EFTsure team member to verify their details.