Food business complaints

Council works with local food businesses to help them understand and adhere to the Food Act 2006. However, there may be instances when a food business does not meet these standards.

Council investigates:

  • food poisoning and other foodborne illnesses
  • unlicensed food businesses
  • poor food hygiene and food handling practices
  • pest and vermin on a food business premises
  • cleanliness and maintenance issues.

Making a complaint

You can report food poisoning and other food safety concerns to Council online.

Make a complaint

Provide as much information as possible, including:

  • the name and location of the food business
  • the date and time you were there
  • what you ordered, if applicable
  • details of the issue
  • images. 

Complaints about other food-related issues and primary producers

Council does not investigate food-related complaints associated with:

  • labelling
  • allergic reactions
  • food quality, for example, flavour, appearance, or texture.

You can report these to Queensland Health.

If you have a complaint about a primary producer, such as a livestock or produce farm, contact Safe Food Queensland.

More information or help with your complaint

For more information or help with your complaint, refer to food business licences or contact Council.

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