Council will charge a $2.50 fee for all paper rates notices issued from January 2025. Ratepayers who receive their rates notice electronically, or who receive a pensioner rebate or self-funded retiree rebate, will be exempt.
Learn more about the paper notice fee.
Council’s customer service centres will close at 12:00 PM on Tuesday 24 December 2024. Normal business hours will resume at 8:30 AM on Thursday 2 January 2025.You can contact Council during the closure by calling (07) 3205 0555.
Learn more about Council's holiday closure
An example of the front page of your rate notice.
An example of the back page of your rate notice.
The name and postal address of the property owner/s. Have you changed your postal address? Update your details.
Back to question ⤴
This is the rates billing period for this rate notice.
The property details. Have the property number handy when contacting Council about your rate notice.
The property valuation which is issued by the Department of Resources. Council uses this valuation to calculate your general rate.
The rating category allocated to your property. Council uses differential rating which means that the general rates charged are different for each land type and use.
A summary of your rate charges, including the amount of your previous notice, the total of payments received, the balance brought forward, the new fees and charges and the total amount owing as outlined:
See what payment options are available.
Manage your account online - a secure gateway to some of Council’s services such as access to view or pay your rates account, set up a flexible payment plan or sign up to receive your rate notice via email.
All the ways you can make payment.
A list of any transactions that have occurred on your account since the last rate notice was issued.
A detailed breakdown of the Council and State Government charges that apply to your property.