Receive your rate notice electronically

Email

Rate payers can choose to receive their rate notice via email. It is easy and convenient and provides links to flexible online payment options.

Step 1.You will need your reference number

Your reference number is located under the 'Easy ways to pay - Online' section of your rates notice.

Step 2.Register your property for email rates notices

Register now

View frequently asked questions for additional information including how to update your details or contact Council.

Step 3.Verify your email or mobile number

An email verification will be sent to your nominated email address. Please check your spam/junk folder if you do not receive the email. If your email address is not verified within 24 hours, you will not be registered for electronic rates and will not receive your rate notice via email. 

If you have provided your mobile number for SMS notifications, you will also receive an SMS asking you to verify your mobile number.  If you do not verify your mobile number within 24 hours, you will not be registered to receive SMS notifications.

BPAY View

You can receive your rates notice online through your internet banking provider using BPAY View.

Step 1.Contact your financial institution

To activate BPAY View you will need to register for internet banking with your financial institution.

Step 2.Register for BPAY View

You will need the following from your rates notice:

  • Biller Code: 339457
  • Customer Reference Number (located on the bottom left hand corner of your rates notice)
  • Name on Bill:You will need to enter your name EXACTLY as shown on your rate notice, e.g. 
    • Mr Ian R Smith and Mrs Lee M Smith     or
    • ABC Pty Ltd

Then follow the steps to receive your rates notice online.

Step 3.Receiving your rate notice

Once registered, when you log into your internet banking, your rate notice will be available for you to view and pay.

It is your responsibility to be aware that your rates notice is available and due for payment.

Frequently asked questions

Questions

How do I change my registered email address?

  • Sign into Moreton Bay Online Services
  • Select 'Register for rates notices via email'
  • Select 'Change your email address'
  • Update your details and submit.

Back to question  ⤴

I have sold my property. How do I stop getting emails?

Council is advised of property ownership by the Department of Resources. We will update contact details as these changes come through.

Back to question  ⤴

I have just bought a property and haven't got a Property number. How can I receive my rate notice electronically?

Once property ownership details have been received and updated by Council (refer above), you will receive a letter from Council that has the information required to register to receive your rates notice via email.

Back to question  ⤴

I recently signed up for electronic notices. Why did my notice arrive through my old method?

This will depend on the timing of your registration for electronic notices. We will not change your method of delivery during the rates generation process.

Back to question  ⤴

What will my email address be used for?

You will receive official Council messages, including your electronic rates notice and reminders.

Back to question  ⤴

How do I change to another communication method (BPAY View or post)?

Council offers many different ways to receive your Rates notice. Signing up for BPAYView will automatically cancel your email delivery of rates notices. If you would like to receive your rates notices by post (Australia Post), you can deregister from email rates notice:

  • Sign into Moreton Bay Online Services
  • Select 'Deregister for rates notices via email'
  • Select 'Change your email address'
  • Update your details and submit.

Back to question  ⤴

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