Subsided graves at Council cemeteries

Due to the recent weather conditions, there are several subsided grave sites across Council's cemeteries. While Council staff will do everything possible to fill sites quickly, it is possible that some sites may not be rectified until the weather and the ground conditions stabilise.

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Holiday closure

Council’s customer service centres will close at 12:00 PM on Tuesday 24 December 2024. Normal business hours will resume at 8:30 AM on Thursday 2 January 2025.

You can contact Council during the closure by calling (07) 3205 0555.

Learn more about Council's holiday closure

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Complaint management policy

The objective of this policy is to outline Council’s commitment to an efficient and effective complaints management system that:

is customer focussed;
is consistent, fair and equitable;
values customer feedback; and
facilitates continuous improvement.

This policy, together with the related procedures, fulfils Council’s statutory obligations for dealing with administrative action complaints and competitive neutrality complaints in accordance with s268 and s48 of the Local Government Act 2009 respectively.

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