Why have we reduced the number of physical items members can borrow?
MBRL had higher loan limits to help our community during the peak of the COVID pandemic restrictions. We are now reverting to our standard business practices to improve access and equity for all our customers across the region.
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Why have we reduced the pickup time for reservations?
Members can place free reservation on items and the 7-day pickup time aims to support faster circulation, reduce wait times on our most popular items and provide a better customer experience.
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How many items can I borrow from the e-library?
As well as 20 physical items, customers are also able to borrow from our e-library including Borrowbox and Overdrive.
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When do the changes start?
• 20 physical loan item limits start on 15 August 2022
•7-day pickup for reservations start on 15 August 2022
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Is there a faster way to return my items?
Items placed in return bins are cleared within 1-2 hours.
Items returned on our Smart Shelves inside the libraries are checked in immediately. By returning your items on the Smart Shelves, you will be able to borrow the maximum straight away.
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I am not finished with my library items. How do I renew them?
By returning the items you are finished with and getting the total number of items on loan to 20 or under, you will be able to renew items if they have not been requested by other library members.
There are no changes to renewal options and please remember that your items are automatically renewed once where possible. More information on automatic renewals.
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What if I have more than 20 reservations available for collection?
You may need to choose which of the twenty items you want to borrow first and then place a reservation for the remaining items (library staff will be able to assist you with this).
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This will impact the amount I can borrow for my family. I home school my children and this will impact how much we can borrow for their learning.
The 20-item loan limit is per membership. If you join more members of your family to the library and borrow on everyone’s card, you will be able to borrow additional items.
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Will the 7-day pick up period for reservations apply to book clubs?
Reservation pick up period for book club members will remain at 14 days.
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The mobile only visits every 2 weeks so I can’t collect my reservation within 7 days - what can I do?
Reservation pick up period for mobile library members will remain at 14 days.
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I am a home library service member and sometimes my support person can’t collect my reservations within 14 days - what can I do?
You can always call our friendly staff to discuss your needs
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I have more reservations arriving than I can read at the moment - what can I do?
You can suspend your reservations by logging into your account online or using the MyMBRL app and you can always contact your nearest library for assistance.
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